Since 1977 Boyd Flotation has been developing and manufacturing quality specialty sleep products and accessories. Boyd Flotation currently sells over 400,000 mattresses worldwide each year. Boyd Flotation is the largest manufacturer of waterbeds in the industry. Boyd's impressive list of over 30 US patents with more pending, all pertaining to the continued quality, innovation and design of unique specialty sleep products, is solid proof of our company's only focus.
You may reach a qualified Customer Care Specialist Monday-Friday from 8am until 4pm CST at 1-866-926-2693. You may also send an email by CLICKING HERE
Blue Magic is owned and operated by Boyd Flotation. Blue Magic is the trusted and recognized industry leader in waterbed conditioner, waterbed care, waterbed supplies and waterbed accessories and has been since 1978.
While we strive to provide the most true to color images and accurate descriptions of our products, the actual color or shade of the item may vary due to the color settings of your computer monitor. Boyd Flotation
cannot guarantee that the color you view on your monitor will exactly match the product due to the nature of online shopping constrictions.
We use industry standard Secure Socket Layer (SSL) software to encrypt your personal and credit card information so you can feel safe shopping online with Boyd Flotation.
YES. Our Customer Care Specialists will be happy to assist you in placing your order over the phone. Our Customer Care Ordering Department is available by calling 1-866-926-2693 Monday through Friday from 8am until 4pm Central Standard Time.
You will receive an email confirmation within 24 hours of placing your order. If you do not receive a confirmation email within 24 hours, please contact us at 1-866-926-2693 to confirm your order.
YES. Changes must be submitted by calling or emailing our Customer Care Department. Changes can be accommodated only if your order has not shipped. You will receive an email confirming your exact order changes within 24 hours of your request if your request can be accommodated.
NO. We can only accept and ship orders from this website to addresses in the 48 contiguous U.S. states.
All orders begin processing immediately, so your card is charged at the time you submit your order.
We accept Visa, Mastercard, Discover and American Express and Pay Pal.
NO. Boyd Waterbeds does not accept checks or money orders for online order placement.
Sales tax is charged for in-state deliveries to Missouri and California. Sales tax is collected on the total order amount. Sales tax will be calculated during the check out process.
Absolutely nothing! Shipping is FREE on all items purchased from Boyd Flotation or Blue Magic.
We ship all Blue Magic products, pillows, accessories, bed frames, replacement softside waterbed bladders and hardside waterbed mattresses via FEDEX, or USPS. If you ordered a softside waterbed mattress and/or a matching softside waterbed foundation shipping is via a common freight carrier. You will be contacted by the delivery agent in order to set up a delivery time. Most delivery companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm EST, Monday through Friday. If you do not accept delivery during your appointment window you will be responsible for any additional re delivery charge.
We can only offer free shipping on orders shipping to the 48 contiguous U.S. states. If you live in Alaska or Hawaii, please call a Boyd Flotation Sleep Specialist at1-866-926-2693 to determine if shipping to your location can be achieved for an additional cost.
In the event that an item was shipped in error, please contact a Customer Care Specialist at 1-866-926-2693 within 24 hours.
Missing items should be reported to a Customer Care Specialist at 1-866-926-2693 within 24 hours. Please note that if you ordered multiple items, they may be arriving in separate packages.
NO. Sorry, we cannot ship to a P.O. box.
In most cases, your order will be processed and shipped within 72 business hours. In some cases one or more components of a bed may be out of stock. If this happens, the bed will not ship until all components are received and the order can arrive complete. You will be notified by phone or email if there will be a delay in shipping.
Boyd Flotation offers a 30 day return policy WITH NO RESTOCKING FEES. The item must be unopened, unused and in its original packaging. Contact a Customer Care Specialist at 1-866-926-2693 in order to obtain a Return Authorization (RA) number. The customer is responsible for return shipping costs. Blue Magic products are non-returnable, as are fiber filled water mattresses and an item that has been used. Please review our complete return policy by CLICKING HERE.
NO. At Boyd Flotation we will not charge you a restocking fee for simply returning an item.
YES. If you haven’t started the checkout process, click the “Remove“ link in the Cart. To change the quantity of an item, click on the “Quantity“ field in the cart and select the quantity you want. Orders placed on our online store are charged and processed quickly. Once we receive your order, we immediately begin to process your order for shipment from our inventory. Cancellations will only be accepted within 24 hours of orders being placed and if your order has not shipped. Contact a Customer Care Specialist at 1-866-926-2693 to determine if your order can be cancelled.
Fill level is a matter of personal preference, but the following is a good guideline. Fill your mattress until it is about 1" below the frame level. It is important not to overfill at this point. Once this has been achieved lie on the mattress with no pillow. If two people will be sharing the bed both of you should lie on the bed. At this time you want your body(s) to be fairly parallel with the floor. If your head feels lower than your mid section and you feel as if you are rolling off to the side you have too much water in the bed and will need to use your Blue Magic Fill and Drain Kit to drain some water from the bed. If you feel like you are in a hammock, with your middle lower than your head and feet, you will need to add some water. Once you have achieved a parallel position, you can add or remove small amounts of water until you achieve your desired firmness level. Note that if you are sharing your waterbed, when the second person gets in or out of the bed, you are effectively adding or subtracting an amount of water equal to their weight and you may need to make an adjustment in the water level.
As long as you maintain the mattress and provide proper care, you should only need to drain your mattress when you want to move it.
Air may enter your mattress during the filling process. Also, the vinyl which makes up the mattress is a semi-permeable membrane which means small amounts of air can sometimes pass through the vinyl.(Water cannot, however!) Properly maintaining your mattress by adding the recommended Blue Magic Waterbed Conditioner as scheduled will keep bubbles at a minimum.
Odors usually occur from one of three causes. The first is when the mattress is new and has the smell of fresh vinyl. Once the mattress has been exposed to air for a while, the odor will disappear. Using Blue Magic Vinyl Cleaner will speed up the process. If you smell a musty odor, the cause may be from bacteria that has formed outside the mattress. This happens if the mattress becomes moist due to condensation or a puncture. If this is the problem, dry the area, fix the problem and then clean the mattress, liner and heater pad with a product such as Lyceum, then with Blue Magic Vinyl Cleaner. The third cause is from bacteria inside the mattress. If the odor is particularly strong when you remove the pull cap and seal, bacteria may have entered the bed from a dirty hose or from using the incorrect conditioner or no conditioner at all. Use of Blue Magic Super Shock will solve this problem. Be sure to follow the directions included with the product and follow up with regular scheduled conditioning treatments.
YES. The safety liner is a necessity, since it will catch any water in the unlikely event that your mattress should develop a puncture. A safety liner can prevent unwanted damage to furniture, floors and rugs. Never fill your waterbed mattress above the level of the safety liner.
Improper care of your mattress may be the reason. You need to follow the recommended maintenance schedule or your mattress by adding Blue Magic Waterbed Conditioner or Blue Magic Waterbed Conditioner Tablets once per year. Regular use of Blue Magic Vinyl Conditioner is also recommended to prevent your mattress from becoming dry or brittle. Do not use regular household cleaners on vinyl, as they can have a drying effect on your mattress. The second most common reason for a mattress to become dry or brittle is not using a good mattress pad to absorb body oils, or not laundering the pad often enough. If your mattress has become dry and brittle, it is much more likely to develop cracks and tears. At this point it is better to replace it with a new waterbed mattress.
If you have purchased a hardside waterbed mattress you will most likely enjoy the warmth provided by a waterbed heater. Although some people have been known to prefer the cool feeling of an unheated waterbed, most people will find the unheated water unbearably cold. If you purchased a mid or deep fill softside waterbed mattress, you may also enjoy the additional warmth provided by a waterbed heater. This is a matter of personal preference, as the insulating properties of the pillowtop covers found on most softside mattresses usually provide a comfortable sleeping environment. Shallow fill softside waterbeds do not require waterbed heaters.
Depending on the size of the mattress, it will cost between $100-$200 per year to heat your waterbed mattress.
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